A Great Customer Service Story

As much as I like the pursuit of a bad customer service issue, I’ve found that people overlook those times when I highly recommend a business or service.

Today, one of the owners of Oasis Property Maintenance personally reached out to ensure that he could answer my questions and make things right. It was a literal delight to hear someone directly address an issue and offer to make it fully right, even if it bit him in the pocketbook.

I reciprocated and told him to pay it forward instead and that I didn’t want any refund, credit, or compensation. Just knowing that he was willing to go to that length to ‘fix’ a mistake was enough for me. It would have been a costly fix for him. As a consumer, I should have caught the issue when I bought this house, but didn’t.

Oasis is mainly a lawn company, one which charges based on lot size. They do online billing, which is a massive benefit to those of us who are antisocial. I’ve used them since they started. They’re not perfect, but they listen if there is an issue. Taking cost and intangibles into consideration, they are almost unbeatable, unless you have a cadre of teenagers to force to do your yard work.

If you currently have a lawn service, you can look online and ‘see’ what they will charge you without any misdirection. Oasis Property Maintenance

Even though you might not see or hear me doing so, I try to thank, reward, and appreciate good businesses. Thanks, X

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