What is Pretxel Fish? Arkansas’ newest LLC. Due to the craziness of my name, Arkansas had trouble understanding that my first name is just X. I used the ongoing bureaucratic melee as a reason to replace the ‘z’ in ‘pretzel’ with an X. If ‘xylophone’ can be pronounced with an X, anything can. (One of my favorite words is ‘xanthous,’ which has acquired new meaning lately.) What is Pretzel Fish, the name from which I derived my company name? A reminder to be grateful and to experience whatever is at your feet. Not the potential of what could be or what you’d like to be. You can make moves to change your life incrementally or you can adapt and find lemon moments where you are. It’s up to you and me. I’m not sure what I will do with this new business. And that lights me up a little with both humor and expectations.
Infrequently, I try to use my endless ideas to create something ‘serious.’ I hate that word, as it needlessly demarcates life into impossible categories. I’m both ridiculous and contemplative – as most people are.
For years I’ve thought that Washington Regional Medical System needed both a new logo and a new name, one that reflects simplicity, recognizability, and appropriateness. The hospital system is flung across multiple counties, with dozens of clinics. As it has grown, the “Washington” part increasingly becomes a misnomer, especially as it encroaches on other systems in the area.
The name I invented is pronounced “Regional Plus.” The logo is just the word “Regional” with a symbol that uses the essential foundation of the complicated logo it utilized for years. It’s simple, recognizable, and has a plethora of built-in marketing potential. I’d rather have the word “Regional” be purple, too, but I used a nondescript gray to keep the suits and ties happier. Additionally, my proposed rebrand fits on t-shirts, badges, and marketing materials – something the longer current one does not. It will save a LOT of space on signs, too.
“At Regional +, we’re not just a hospital, we’re a hospital plus.”
It doesn’t take a lot of imagination to extrapolate dozens of such marketing phrases. Naturally, I have several funny ones, too, but I’ll leave them for later.
I shared it with marketing and a few other people and didn’t get a response. Crickets.
The weird thing? Without evidence, I see this logo becoming the new one for the hospital.
Tell me that mine isn’t better and I will shut up.
Having a horrible experience at a restaurant is a first-world problem; that, I acknowledge. Covid doesn’t factor into my latest mess. Few people working or visiting the eatery in question wore masks yesterday. That’s okay by me. Having survived attempted strangulation by my bowels makes it hard for me to throw stones at external threats beyond my control.
Yes, Tammy, I should have opted for Sam’s rotisserie chicken. : ) Now that I’m out of the hospital, I wanted to enjoy a calorie and flavor-rich simple meal prepared by a restaurant that c-a-n make delicious food. It was to be my first post-surgery restaurant experience. It was late enough past the post-lunch crowd that the most significant impediment would be circumvented. Or so I thought. After realizing that Renzo’s was closed on Sunday, my friend and I immediately agreed on Jason’s Deli. We used the app to simplify the process and paid online. I took a large cash tip with me to reward the employees involved. Curbside pickup would make it easy for me to avoid unnecessary strain and bypass any covid issues. (Not that I’m worried, as so many vaccinated people are getting breath-through cases.) I wasn’t in a hurry, and I left to go pick up the order.
Calling the number on the Curbside pickup sign, I immediately knew that I might have a bad experience. The employee answering the phone lashed out. My response was both surprise and a little laughter. I tried to picture what Hell she’d already experienced by 1 p.m. to motivate her to practice that degree of insult. Avoiding any humorous snark, I answered her as best as I could. The details don’t matter. I called my friend, laughing, telling her what the Jason’s employee had said. Since I work in an environment where customer service often morphs into malicious compliance when an employee gets angry, I easily recognized that the employee in question would have gladly jumped off a building to get out of there. I lowered my expectations and waited.
After 30+ minutes past the initial “order-ready” time, I went inside to the to-go area. I wasn’t upset, just confused. At this point, I was still laughing a little at the unlikely outcome I’d got myself into by choosing Jason’s. I called my friend who was going to share the meal with me. I apologized for laughing. It was so ridiculous I didn’t know how else to respond. I sent a picture of the lop-sided layout; 99% of employees on the dine-in side and one lone guy attempting to keep up with the to-go/curbside/driver end that comprised at least 50% of the business.
People were waiting, frustrated. A lone male employee was manning the entire ‘out’ portion of the long prep bar. He was hustling against piles of half-prepared sandwiches, missing items, and dozens of order tickets thrown and stuck everywhere. A dozen employees were helping dine-in customers get their food quickly.
A couple of food delivery drivers expressed their frustration and walked out. One announced, “Okay. I don’t want any of these orders. I don’t care about the money or the food.” And he left.
Twenty minutes later, I finally got to the to-go register. “Can I speak to a manager?” She looked at me, angry. “No. She’s working the line for dine-in.” And she answered the phone, ignoring me. I stayed in my spot. The woman looked back up to see me and walked off, leaving her spot. Another employee came up a minute later, and I said, “I’d like a refund, no harm and no foul, and thank you.” She rolled her eyes. “We don’t have time to issue refunds. You get what you get.” I’m paraphrasing. “Wait, ma’am, I’m sorry it’s so busy, but I’m tired and stressed. I need a refund.” She walked off.
Customers and delivery drivers watched and listened. For the second time, I thought maybe I was on an episode of “What Would You Do.”
When the first woman came back to the register, she didn’t make eye contact. “Move. I can’t help you. The manager is working the line and can’t come up here.” Stunned, I stepped slightly to the side as the employee helped someone else. I’m omitting things that would make this encounter worse. You can imagine the other words said to me and around me. Each time the phone rang, the workers recoiled and had an epithet to utter.
I waited a few more minutes. Order tickets, half-prepared food, and boxes continued to pile up as the single male to-go person fought against a tide of orders. Another driver said, “Hey, you’re supposed to treat this like a drive-through and process us out. I’ve been here an hour and have orders sitting in my car getting cold/hot/old.” No one listened.
I was sorry for everyone, workers and customers alike.
All the energy and enthusiasm I’d had evaporated. My body just wanted to sit down, even if I had to eat slices of bread for a meal.
I cut through and walked around to the dine-in register, now empty. The lunch rush was well over by then. No one wanted to come to the register. An employee walked up, exasperated. “Can I take your order?” I said, “No, I’m sorry. Look, I need a refund. I’m sorry.” I’m editing this portion, too. The employee, a young female, didn’t quite know how to do it.The long to-go order person walked up, answered the phone, and said, “#$#@ I’m working on it!” before I said anything. He threw a piece of paper at me. It said “$0” on it. It wasn’t a canceled receipt. “Sir, I’m sorry, I need a receipt cancellation, something indicating my order was voided.” Angry stare, followed by angry words. He waved me off, telling me to leave and shut up. Incredulous, I repeated, “Sir, I apologize it’s so hard here, but I need just a second…” He said something bizarre to the caller, held the phone against his chest, and screamed down at the manager working on the prep line, “Come take care of this asshole! He won’t shut up.” He shook his fist in the air in front of me. It was not a polite gesture. I took a breath. I remained standing there, waiting to give it one more try.
The to-go order employee screamed at the manager again. I won’t cite words here, either. Whether you believe me or not, I felt sorry for him. Work shouldn’t push anyone to that point. I’m pretty sure a few people in my position would have thrown a punch.
The manager walked up and said, “It’s always this way.” I said, “The details don’t matter. I just want a refund. I know it’s busy, but your employees have been rude, cursed at me, and treated me and others like we’re not human. I wasn’t in a hurry. I feel bad for everyone. Is this a receipt?” She looked at it. She gave me another explanation.
And I tried to make a human connection: “You know how you never know what someone else is going through? I’ve been respectful, calm, and patient. I waited 30 minutes outside and well over an hour here inside. I apologize that everything is impossible in here, I truly do. Let me show you that we have our own issues.” I lifted my red t-shirt and showed her my long, jagged metal staple wound. “I don’t think I’ll follow-up about this visit, but if I do, please remember that I was polite, didn’t raise my voice, and my only crime was trying to get food and celebrate. I’m so sorry for all of us.” I meant it.
She apologized. I felt terrible for her, the workers, and everyone else who found themselves in an unexpected retail Hell.
I left, feeling like I’d been at Jason’s for the equivalent of an entire afternoon, even though it had been at most two hours. Another Uber driver spoke to me outside. I told him a ten-second recap and wished him well, knowing his afternoon had already crashed. “I’ve got orders in the car, ones I’ve had over an hour.” I smiled. “I’m so sorry. There’s no fix for this.” And there’s not. The corporation won’t staff adequately, and the employees don’t know how to go from incredible anger to communicate the mess effectively.
I drove back to the apartment.
Within a little over 30 minutes later, a local Chinese restaurant delivered a mountain of dishes. I ate like a king. But the mess and melee of Jason’s stayed in my head all afternoon. More than anything, the most significant realization is how a retail encounter put so many people in the position of being lesser than any of us should ever be with one another.
I treated everyone I came into contact with kindness and regard. It was supposed to be a simple meal, one to celebrate being out of the hospital.
Instead, it was a reminder that staffing is too low everywhere – and that it’s easy to use stress as a lever to be hateful.
I’m not sure I can indict Jason’s Deli too harshly. But it now holds the title of worst retail restaurant experience of my life – and that’s quite the feat at my age.
Did I go too far showing the manager my surgery incision? Maybe. But we always hear that we don’t know what’s going on in another person’s life. I put myself into the shoes of every Jason’s Deli employee during and after the mess of yesterday. Except for the manager, none of them imagined why the soft-spoken guy in the red shirt looked so forlorn about humans being unable to stop the madness and reset.
I haven’t processed some of these same lessons from being in the hospital last week. People are stressed, understaffed, and unmanaged. Many of us don’t have adequate coping mechanisms to respond to situations that force us to forget that we’re just momentary flashes of life and need to do better.
Truth sauce is a product made right here in Arkansas by a proud Arkansan.
I didn’t hear about this product until yesterday. Miraculously, I ordered it, and it arrived today, just in time for lunch.
I heard about it through a social media friend. Something about it beckoned me to try it. Maybe it’s the halo-topped logo or the catchy product name. Whatever the impetus, I am glad I gave the product a try.
This isn’t a paid endorsement. I have never met the company’s owner.
The signature sauce is a subtle blend of flavors akin to barbeque sauce and Thai chili sauce, except that Truth Sauce tastes velvety and does not cross the line into excessive heat. For fans of barbeque sauce, you owe it to yourself to give this one a try.
If you need an excuse to try it, buy it for someone who loves good food and invite yourself over to try it.
The sauce can be used as a glaze, as a traditional bbq sauce, or as a dipping sauce. Though I have not tried it with egg rolls or rice, I am convinced it will be delicious. The fact that it tastes like a hybrid product in no way lessens the number of ways it can be enjoyed. The same cannot be said of sauces geared specifically toward one kind of food. Barbeque enthusiasts will insist it is the perfect glaze or sauce, while Asian fans will shake their heads in disbelief, knowing it is obviously for their type of eating.
The brown sugar, lime juice, and lemon oil in the sauce combine for something entirely different. Please trust me when I reiterate that the sauce isn’t designed to be hot. “Sweet Heat” is the perfect description, unless the owner wants to add “Sweet Velvety Heat” to the label, which I think more accurately describes the taste and texture.
The sauce and seasoning can be ordered online or picked up in a few locations around Little Rock.
The seasoning is 6.5 oz. The sauce can be ordered in 15oz or a gallon. You might as well save yourself some trouble if you’re an eater and buy the gallon jug. You’re going to need it.
After I ate Truth Sauce for the first time, I found myself in the kitchen, pouring a tablespoon of it and tasting it repeatedly to detect the flavors. You’ll be doing the same.
The seasoning can be used on anything: hamburgers, popcorn, french fries, fish, beans, and probably a hundred things I haven’t thought of.
Below are pictures for nutritional information and ingredients.
While perusing the local offerings, I found my way to TripAdvisor. Because I often check random details to see how a page is presented, I clicked on the website link on TripAdvisor for San Miguel Grill and Bar in Fayetteville.
Because I’m often dumb, I clicked and closed the webpage 4 or 5 times, as I absent-mindedly thought I had clicked on the wrong link.
I laughed. Either someone paid for a lapsed domain – or someone had hacked the website.
I waited a couple of days to see if anyone noticed. They didn’t. The link connected to a hacked or redirected webpage.
I wrote TripAdvisor and used the poorly-executed ‘report a problem’ interface to let them know a legitimate link went to a porn site.
The link is now gone, so I assume my interaction got attention.
I encounter this sort of thing often enough to wonder how often businesses monitor their social media and websites.
While a business can’t police the internet, TripAdvisor is one of the most critical for restaurants to monitor. Whether it is intentionally designed to allow shenanigans, the truth is that you can’t trust the internet – or the people who use it.
If I owned a restaurant, I would quickly become weary of the review systems and would have to resist pranks.
“It’s called a Food “Court,” because if you eat at one, it feels like you’ve been to trial and sentenced to eat prison food.” – X
It was once a thriving place, one that thousands of people a day visited. It’s heyday arrived before the virus. I rarely go there anymore. Looking at the bricks on the outside evokes a “Walking Dead” vibe that is difficult to shake.
Before entering, I noticed the mask signs everywhere. “We proudly require our employees to appropriately wear their masks at all times for your safety” indicated one such sign. I knew well that this couldn’t possibly be true. Even medical professionals start doing stupid things with their masks and protective gear if given enough time to get sloppy.
Like many places, this place added security to ensure that people coming in would wear their masks. If you’re interested in this sort of thing, such public places provide great and literal ‘security theater’ that you can watch from a casual distance. It always provides something to enjoy.
Before the anecdote to follow, I’d like to mention that I did my double-order maneuver. I chose the eatery at the food court and ordered. I stood to the side. Known for its very rapid service, I waited patiently for about five minutes. People picked up their orders. I began to notice that people who ordered after me were getting served. Still, I waited. After ten minutes, I walked up to the counter again. I ordered the same meal I already purchased and paid for. I paid for the second order, too.
As I finished, the cashier who helped me with my first order said, “Hey, did you get your order?” I leaned in and said, “No, so I gave up and just ordered again.” He looked confused. “And you paid again?” I nodded in affirmation. The other two people in front looked at me and then each other, knowing they’d messed fairly spectacularly. A whirlwind of activity then commenced, with each looking at the order-up screen, previous orders, etc. They decided that they’d given my order to another guest. The other guest had said nothing when given the extra order. All the possible guests guilty of such a thing were seated in the food court. I interceded: “While they should have said something, they are blameless. One of you combined the orders and handed it to them. It’s not their fault. I paid twice because I wasn’t upset. Mistakes happen. I don’t want a refund. Just give me my food. By the way, that’s why I call it the Double-Order-Maneuver.” Because this particular thing had obviously never happened to any of them, they were clueless about how to proceed. A minute later, the cashier handed me my bag. “Thanks, Fred,” he said. “My name isn’t Fred. I used a fake name when I order in these places to cut down on communication problems. Obviously, I need to reconsider that tactic. Y’all have a good day and don’t worry about all this.”
I imagine someone had to figure out a way to explain to the manager that a customer gladly paid for the same meal twice.
I sat at a table for two in the food court, watching. There were more people than one would imagine. Several of the eateries in the food court were closed, with a couple barricades permanently. Covid keeps pounding coffin nails into the ones that attempt to survive there.
The kiosk of gumball machines sat forlornly to one side, it’s inventory inaccessible due to the ropes and tape. The piano, once attended by a cheesy but talented pianist, sat covered and forgotten.
A security guard and cleaning tech walked past me on my right. The cleaning tech was furiously gossiping to the security guard, who walked a foot away from her, leaning toward her to catch each word. The cleaning tech’s mask was already below her nose. As they stopped to wipe a table, the cleaning tech pulled her mask down to her chin. Though it seems like an exaggeration, I could see the spittle from her mouth arcing toward the female security guard.
People walked past. The two moved around, still standing close to one another. Whatever vexed the cleaning tech must have been very important. As I was about to circumspectly snap a picture, they moved to another table. The tech angrily pointed at a dropped straw wrapper as she snatched it. I took a picture anyway.
I took out my marker and wrote on a napkin, “Having a mask below your nose, much less below your mouth, is like having no mask at all.” I laid the napkin in the center of the table as I collected my trash. Doubling back, I walked the long way around the food court. By then, two more security people walked up and joined the two gossipers. Another food service worker joined them. Three of them had their masks on incorrectly. I took a picture of the group as they moved along. I noticed a few people were looking at the group with differing amounts of “What are you doing?” written on their faces.
I stood on the other side of a kiosk in the middle of the indoor hallway, watching. In less than a minute, the original security guard and the cleaning tech made their way back to my table. The security guard leaned over and read what I inscribed on the napkin. Her head snapped immediately back up, scanning around her. She then looked incredulously at the cleaning tech next to her, who still had her mask down. I didn’t need to know what was said. The body language might as well have been expressed using nautical flags.
I burst out laughing at the over-reaction. Instinctively, I moved all the way around the kiosk.
I waited fifteen seconds and when I emerged on the opposite side, the female security guard clutched my napkin. Her frenzied gait communicated that she was about to catch the other loitering security people and show them the napkin.
Her time would have been better served to tell the cleaning tech and her fellow security guards to stop walking around without their masks on their faces. This is especially true since it is the essential function of their presence. Barney Fife could keep the potential mayhem at bay without assistance; no one needs multiple security guards milling around asking for trouble.
The security guard pulled her mask completely down as she aggressively explained that someone had left an unwelcome napkin on the table. Naturally, the other guard pulled his mask down, too, possibly in an effort to hear better. It’s a common and stupid tactic that many of us are guilty of when wearing a mask for long periods. (Like we do when we turn down the radio when we’re driving and looking for something.)
In a move that should be noted for posterity, a man standing with the other two guards leaned over and read the napkin. Although I couldn’t hear what he said, he pointed at each of the guard’s faces, then up, then around. I’m sure he was mentioning cameras and people watching. As if on cue, both guards grabbed their masks and yanked them up above their noses.
The original security guard said something angry and crumpled the napkin in disgust.
I laughed again. She crumpled the napkin so theatrically that I couldn’t help myself.
While no one looked toward me, at that point I didn’t care. What were they going to accuse me of? Writing truths on a napkin?
While I worked at Cargill, one of my white coworkers approached me with his pitch. He was enthusiastic in his approach. What he didn’t know is that I saw him coming from a mile away and was already calculating how best to both amuse myself and learn something from him in the process. Being poor granted me the ability to avoid spending all my money foolishly; most of mine went for rent, pico de gallo, and an acre of french fries.
I’ve been thinking about some of my shenanigans due to the Showtime show, “On Becoming a God in Central Florida,” starring Kirsten Dunst. It takes a darkly comedic view of MLMs.
I invited my coworker Mitch (not his real name) to come to my residence. At the time I lived with a co-worker from Cargill. He owned a trailer in a park in Johnson. This is the trailer that would later give me the opportunity to say, “A plane crashed on my house.”
Mitch left his car running in the driveway, a common tactic used by converts to the scheme. As I listened, my roommate Ray shook his head in wonderment. He lived for years in California. As a result, his exposure to MLMs was vast. Later, he shared some of the stories of friends who had ruined themselves with such endeavors. I let Mitch do his pitch without being too problematic. It almost killed me. At the end of the first phase of his pitch, he asked me if I was interested. “Yes, but I’m more interested in how this ends for you, in three months or a year because it is going to end. Badly.” Because he’d spent a great deal of time with someone in his upline, he had a pat answer to redirect my point. I then said, “One thing I noticed is that you didn’t identify your company by name at any point. That’s one of the key warning signs for a pitch.” Mitch became nervous. I stood up and shook his hand and told him I wished him the best of luck. “Think of this as a training exercise. I’ll make a list of things that caught my attention.”
Ray stood up and told him, “Your pitch is pretty good, Mitch. I’ve heard a lot of them. But I recommend you quit now and start your own business or do your own thing before you spend a lot of money to make $10.”
Later, I gave Mitch a list of critiques. I made my comedic recommendations alongside my serious ones. He took the list. He stuck with the program for several more months, although after a couple of months, he began to drastically talk about it less. He quit Cargill without notice. Months later, someone told me he lost several thousand dollars buying his merchandise before quitting the MLM.
Over the next few years, I went to several pitches to see how much creativity might be involved. As you would guess, not very much.
Later, as people approached me with new opportunities to own my own company, be my own boss, I varied my responses from amused to indignant to gauge how it affected them. They couldn’t understand that I’d already peeked behind the MLM curtain. I asked them all, “Name one person you know who made the kind of money you claim. I want to talk to them.” No one ever gave me such a name, at least not a reasonable one. “I’ll follow up with you in a year. I hope you strike it rich. I’m rooting for you. And you should feel free to tell me ‘I told you so’ when you do!” No one ever did.
The same was true with timeshares and other similar high-pressure sales. One of the best I ever witnessed was in Mexico during vacation. The presenter was incredibly adept at countering every conceivable question or insight. Discovering that I spoke Spanish, he tried the ‘divide and conquer’ method. I switched to ‘batsh!t crazy’ mode and completely destroyed any means he tried to get back to normal. I ran down the clock and many of the other participants/victims joined me in ruining any chance we’d be stupid enough to buy a timeshare. Despite the free souvenir blankets, ponchos, bottles of tequila, and free meals, I finally got him to admit that each session paid for itself with only ONE person or family signing up. His usual success rate was 1 in 5, much higher than the average. This interaction was one of many that reminded me that when a person argues after the first “No,” you’re being manipulated and it is best to flee by any means necessary.
I learned long ago that you can’t convince a person in the cult of an MLM to listen to reason; they must finish the fatigue and finish line of their own accord, often after weakening countless friendships and connections.
One MLM currently going the rounds had to disclose that less than 2% make more than minimum wage doing it, and very rarely can someone live on the income generated. Most quit after losing more than they ever earned. Having a family member or close friend involved in any MLM is exactly like having a used car salesman living with you.
All of us have experienced the agony of a social media friend getting started in an MLM. The cringe factor is immense. Many of us have learned that it is impossible to tell them they are making a mistake.
MLMs are like religion; those involved want to do all the talking and seldom wish to hear your input.
All of us universally cringe when someone gets snagged by the tendrils of the promise of easy money.
As with some religious views, don’t make the mistake of trying to get people to see reason. They have to discover it for themselves.
Whether it is skincare products, essential oils, nutrition drinks, or clothing, it is never worth it. I am still waiting to get to know one person who has made a living from it. I certainly know a lot of people who have lost their social media friends by abusing their connections with these ‘business opportunities.’
For just an hour a day and $43,543, I’ll teach you how to do the same.
I wrote the draft of this post years ago, precovid.
Years ago, I remember watching a “60 Minutes” segment and seeing a railroad car carry chemicals to one destination and then refill with apple juice, without being cleaned between fills. When I worked at a dairy, I was surprised to see that clumpy, black, clotted milk would be put in the holding tank to save money, because as long as the main tank passed inspection, it didn’t matter if someone shoveled manure into it. It’s true that pasteurization awaited the milk.
To frame it another way, though, you likely wouldn’t eat a bowl of ice cream if you knew it had 1% manure in it, no matter how safe it might be to eat.
I saw other things which were more troublesome while working in the poultry industry, which is plagued by food-borne illnesses and contaminants, even though they constantly assure us that every conceivable measure is being taken to ensure a safe food supply, even as they speed up processes, reduce costs and USDA inspectors, and reduce human intervention. If human beings are involved and profit is a primary consideration, it is no stretch to imagine all possible scenarios where corners might be cut. People inevitably cut corners, especially people who are pressured into working faster, with fewer people, and whose profit margin shrinks as they take the time to do their job more safely.
PSA: You’ve all seen the delivery drivers throw packages in and out of their trucks, across fences, or into swimming pools. If you haven’t witnessed it personally, the internet has probably shown you a few examples of packages being tossed like beanbags all through the delivery process. Even when they don’t throw or mishandle packages, they are constantly falling over, rolling, or upended during handling and transport.
I won’t mention any companies by name, of course, but some bring you clothes, electronics, food, and toys for your children. It’s convenient.
You don’t think twice about it, I’m sure.
Without being specific, a huge range of things is shipped by carriers. They can send diagnostic samples, clinical samples, blood, human tissue, and about a 1,000 other things you’ve never thought about. I’m surprised how many people assume that such things are segregated on other carriers or trucks. They are not. Also, it’s important that people know that the classification systems used to determine what can be shipped are a little dubious. Some items are recycled medical devices which are treated as highly infectious inside their point-of-use, yet are packaged and transported on the same trucks as your personal items.
The same drivers you see throwing packaged from across the yard are often the drivers transporting the things I’ve mentioned.
Whether they are hazardous or not is at times subject to opinion. Many times, no one knows what is inside the boxes. Even if they do know, speed demands that the packages be handled quickly, not carefully. The packaging is at the whim and mercy of anyone who took the time to ensure it was sealed properly or not. Anything in the distribution chain, however, is subject to the same treatment that you’ve watched on YouTube videos. You can Google the issue for yourself. You’ll be surprised at what can be sent on the same vehicles as your children’s toys, clothes, and food items.
It’s a small leap in logic to assume that these unmarked packages sometimes containing hazardous materials spill, going out onto your food packages, baby toys, or laptops. You then touch them without ever realizing that they have been exposed to waste products.
Many delivery and shipping companies use contractors. These contractors control their own processes, pay for their own vehicles, and so on while using the logos of the respective companies. Speed and efficiency are prized factors at every step of the delivery process. If you didn’t know, many drivers often resort to urinating in containers in their vehicles, no matter whose packages they are handling. Think about it the next time a driver hands you a scanner to sign your name.
Although I have not expressed my point very well, it can be summed up this way: if you receive anything shipped, you should assume that careless people handled the items and that anything you receive might have been contaminated accidentally or negligently at any point in the process. Further, reducing costs tends to drive what processes and training are in place to protect us.
Those videos of drivers throwing your packages are simply the visible consequence of our poorly-managed distribution system.
Do you want to know a sure sign you work somewhere where either the organization is terrible – or the boss is?
If they want to limit discussion to only your reaction, rather than the actions, words, or circumstances which triggered you, it’s a poor organization. Even people accused of murder have the opportunity to detail the timeline of events that preceded the alleged crime.
People are complex. Most people rarely flame out or over-react.
If your boss fails to listen, regardless of how ‘busy’ he or she is, it is likely the job or boss sucks. If it becomes a pattern, it is a certainty.
If your boss vocalizes the idea or emails any insinuation that your concerns are trivial, you work for a poor boss.
If someone uncharacteristically lashes out, you need to stop and examine what happened – as if human beings are involved. Forget the check-boxes and paint-by-the-numbers nonsense that HR insists that you use. Good HR representatives are compassionate, but it’s vital to remember that their primary responsibility is toward the company, which by definition is impersonal.
Good people don’t lash out or lose their sh#t unless they’ve been ignored.
In the last few years, most of us have witnessed the role of HR diminish from watchdog to whitewash. As organizations silo their areas, poor managers tend to become worse managers – and without anyone properly keeping an eye on them.
So many of us tolerate stress, mismanagement, misbehavior, or other cumulative craziness without a comment. Without warning, the valve blows and we react.
The boss rarely understands that we might be around a toxic employee or drama llama, or that employees are expected to do too much or tolerate behavior that would never be forgiven outside of work. Because businesses are running leaner or management is less well-trained than previously, the issues tend to flame out with greater consequence.
I see this becoming a worse problem as managers focus on metrics and impersonal considerations ahead of our humanity. As we emerge into a postcovid workforce, I predict that there’s going to be a great deal of backlash with this, even though many workers will continue to work from home.
When managers shift to priority management, especially during a crisis, people have fewer ways to vent their grievances. Despite the fact that most bosses grow to despise this part of their job, it’s actually more important than ever that they grin and bear it as they listen to their subordinates. Even if they don’t appreciate the alleged severity of the issues, failing to provide a release valve will hurt everyone. Pressure always leaks out of the organization. Whether it leaks out harmfully depends on the individual who is being ignored.
While it is simply my opinion, I think organizations need to stop leaning toward efficiency. Most people do their jobs well without micromanagement. The human component, the part needing attention, is suffering now more than ever. I see it in real-time.
I know the agony bosses suffer when they listen to a lot of complaining. It works precisely like a marriage, though. If you stop listening, you’re going to find your stuff piled in a flaming heap in the driveway.
Besides, in my experience, the terrible bosses who do this sort of thing are the worst when someone does the same to them. They will destroy the entire business if necessary if they are judged in a vacuum and without being afforded the opportunity to explain why they lost their sh#t.
Hey, Mr. Impersonal Retailer: today, I erased the damage you did to one of your customers.
On the way home, I listened with interest to the NPR story regarding the necessity of human contact, especially in contrast to the demands of the pandemic. Without much thought as to whether I needed to go inside, I pulled into a store. The story was still very much on my mind as I made my meandering way about the store. I wandered like one of Trump’s sentences.
Mr. Magoo helped me at the self-checkout. I had an item that needed approval. I was focused on being kind to him, as Mr. Magoo and I have a storied history. In the past, he upset Dawn a couple of times. He is a fervent follower of the anti-customer credo: “He’s not happy until the customer isn’t happy.” Because of my history with him, I try to remind myself to be as neutral as possible when interacting with him. Without going into specifics, I’ve repaid my debt to him by way of several pranks.
On the opposite self-checkout belt, less than 3 feet across from me, I saw a dark-haired woman quickly step back from her cart. Another cashier, one I often refer to as Mrs. Molasses, had left her customer to approach the dark-haired female customer. If people had floating icons above them, the cashier’s would be a languidly flashing “E for Empty” icon. From the other side, another worker approached, trapping the customer near the belt and between the two employees, both of whom were very close to the customer.
As I’d made a couple of passes through the store, I noted that no one seemed to feel any urgency. I’m not blaming them; I’m just commenting on the overall atmosphere of the store. For whatever reason, I had two employees who seemed to have suddenly acquired an unnatural interest in the female customer across from me. I assumed she was trying to steal something.
They were inside her personal space, despite the coronavirus, despite the floor markings and signs, and despite the fact that they were too close even for precovid society. Regardless of their motivation to be so close, they were ignoring the bigger issue of what prompted the fluid rules regarding purchases in the first place. Whatever triggered their sudden enthusiasm, it caused them to ignore all the social distancing protocols.
The customer had already stepped back. Her body language told me she was upset. To my surprise, Mrs. Molasses admonished the woman for having two cans of Lysol in her cart. The other employee, on the other side of the cart, berated the customer for ignoring the ‘one per customer’ signage. She had two 6-packs of toilet paper. Their tone suggested she had killed a puppy on Aisle 7.
“I’m so sorry, there’s so much toilet paper, even huge packs of 36 rolls. And the Lysol was all on clearance. I didn’t think it mattered,” she said, looking back and forth between the two employees. Her eyes were teary, and her voice sounded alarmed.
I won’t say precisely what one employee said as she grabbed one of the 6-packs from the customer’s cart to put it out of her reach. The other employee grabbed the Lysol from the customer’s cart. The customer cringed and flinched as they did so.
The Lysol can was huge, I’ll admit. It had a clearance tag on it and was marked down to slightly under $5. The 6-pack of toilet paper was much smaller than the 12, 18, or -36 roll packs still on the shelf. I made a pass through the toilet paper aisle during today’s retail adventure.
Regardless, the employees were enforcing the ‘1-per-customer’ rule literally. That the Lysol was marked for clearance or that the woman could have said, “Please exchange my two 6-packs for one 36-pack,” was completely ignored.
It wasn’t what each employee said that mattered, not really. It was their body language and tone. They saw an opportunity to express their authority. I don’t know what prompted them to be so needlessly harsh.
Because the employee grabbed the toilet paper so quickly, I didn’t have time to react to what prompted the tirades. I did, however, have time to say, “Miss, might I have that can of Lysol?” She looked up at me and at the can in her hand. She was weighing telling me “No.” I couldn’t imagine what might be her reason. Instead, she said, “I can’t give it to you. You’ll have to pay for it.”
I bit my tongue, as four or five clever things to say sprang to mind.
“Uh, okay, given the nature of commercial transactions, I’ll offer money in exchange for the can of Lysol.” The employee only grew more confused.I had to spell it out. “Yes, that’s fine.”
It provided the female customer a brief moment to collect herself.
I waited inside the double entrance. I saw Mr. Magoo looking over at me a couple of times, even though I was about fifty feet away. I think he knew what I was up to.
In a couple of minutes, the female customer who’d been accosted approached.
“Ma’am, I bought this fine large can of Lysol and suddenly realized I no longer need it. I’d like to give it to you as a gift, if you don’t mind.” I probably sounded crazy, especially since I was wearing my mask.
The woman reached out and took it. “Why, thank you. This means a lot.” She trailed off, uncertain of what to say.
I jumped in. “I apologize for the way those employees treated you. If they’re so interested in safety, they’d require everyone to wear masks. And everyone noticed how they invaded your personal space at the register. That was uncalled for. They are officially on my prank list.”
The woman’s eyes teared up. She was about to cry.
“I can’t thank you enough. I don’t know what to say,” she told me.
“Then say nothing and have a good day. Put those assholes out of your mind and focus on the people doing it right.”
Way behind the customer, I could see Mr. Magoo gesticulating in dismay to one of the employees. It was obvious he was communicating that I bought the female customer the can of Lysol. I waved and smiled. Perversely, I hoped that Mr. Magoo would make the mistake of trying to approach me and reprimand me for doing the horribly unjust thing of buying a can of Lysol for another person. He’s learned the hard way that I am very unpredictable.
The female customer and I left the store, both now happier than when we’d entered.
It cost me $5.
I’m not sure how close to edge the female customer was before I intervened.
When she left, I knew she was happier and that what I’d done had lightened her mood drastically.