Let’s Talk Trash!

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Important note: I realize that I’m not always the smartest person. Not only do I routinely jab my face with a toothpick, but I attempt to place glasses in mid-air where the side table isn’t, fail to duck my head in front of an immobile object, and insist on poking things to see if they are ‘hot.’

In my defense, I stopped sniffing hot glue, at least.

If you live in Springdale, you can read this and either roll your eyes with the federally-mandated “DUH” reaction, or you can admit that you’re like me, ignorant in more ways than should be humanly possible.

At the ongoing risk of sounding stupid, I didn’t know there was NO limit on trash volume for a residence in Springdale. Whether it was based on fact or not, I’d been told by more than one source that the containers were the weekly limit. Like the myth of the guy who actually likes vacuuming the living room, I simply believed it to be true. Shortly after moving to this side of town, one of the employees for Waste Management told me that customers weren’t permitted to leave trash outside the assigned container. Other than the “Aliens Are Real” patch on his shirt, he seemed credible.

A few weeks ago, a couple of issues aligned to cause me to question things. Other than my own confusion, I mean. Despite what I thought I knew, I was still hearing contradictory information about our trash service. I noted that other people were doing strange things about their trash because they didn’t understand there was no limit. For example, one neighborhood family was walking the curb on Monday to find partially empty receptacles to throw their overflow trash inside. While I own my ignorance, I take solace in the fact that I’m not the only bird brain hereabouts. Watching the shenanigans after Christmas convinced me. Note: it’s also possible that I unwittingly bought a house in a cluster of ignoramuses. I’ll take note during the 2020 census.

I contacted Waste Management to put an end to at least one small part of my vast ignorance. It turns out, everything they told me in an email was incorrect. Almost everything: they spelled Waste Management correctly in the email. Please forgive my humor and snark about it. I wrote to them and asked how to go about getting an additional container, regardless of cost. They wrote back and told me that a contract with the City prohibited such an arrangement. Before hearing back from anyone, I had compiled a fairly creative list of possible reasons for such a clause in a trash contract.

I followed up with both the Springdale Water Utilities and the Mayor’s Office. They were immensely helpful and answered questions I didn’t even know I had. And they said “yes” and “no” where it mattered, instead of hedging their bets. It was refreshing. I’ve yet to call, email or contact anyone in the City of Springdale without getting an answer. As you may or may not know, I wasn’t initially a fan of Mayor Sprouse. It was mainly due to his hair. Unfortunately for my previous opinion, he has always responded quickly and professionally in any matter I’ve been involved with, either for me or for other people. It’s a real pain to have to admit being wrong. Not about his hair – it’s still not “Mayoral,” but it is much improved. As to his follow-through, it’s been tremendous. Reading such straight-forward replies made me dizzy enough to consider vertigo medication.

Per Springdale’s agreement with Waste Management, you can put out any quantity of trash you wish to. If you fill your 96-gallon receptacle, all that is required is that you bag the overflow neatly and stack it with your assigned receptacle.

Waste Management must pick it up, regardless of volume. Those assigned to your route might frown if they note you’ve constructed a pyramid of trash bags towering above your container. They’ll still have to pick it up despite their displeasure. At no extra charge.

While it is possible that I am the only idiot to not know this, I’m willing to bet others might not know, either.

I wrote back to Waste Management to let them know they were still sometimes giving out incorrect information and requested a simple inquiry from within their company to discover why. After several days of waiting, they wrote back. Surprisingly, they admitted that I was right about both my questions and that they were changing their information and training methods to reflect the corrected information. They also said they now offer an additional bin, directly billed, at $7.50 a month. They also admitted that I could simply stack my overflow bags next to the bin, at no charge. Now that I know I COULD get another bin gives me a long list of fun, creative ideas to use such a bin – and none of them legitimate.

It’s a shame for Waste Management that they didn’t say “Yes” when I first contacted them. I’d have a bin from them at an extra cost. Their loss.

I hope that the family down the street never learns of this. I can now look out the front window and laugh at them as they scamper about like trash ninjas, seeking space in their neighbor’s trash bins. As for the neighbors who negligently throw things in the general direction of the bins they leave curbside for 17 days a week, I just bought a pallet of glitter bombs to decorate their grass. We’ll be a fabulous neighborhood.

Kudos to Waste Management and the everyone at the City of Springdale for listening and helping me out. Waste Management gets kudos because they listened to me when I asked them to review their internal procedures and FAQs to help out my tribe of ignoramuses.
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