One of the worst restaurant experiences I’ve ever had happened this week. It wasn’t because my stepson was with us, either, because he coined one of my new favorite phrases/restaurant names: “Gringo Needs a Taco,” in comedic response to our increasingly despondent faces as we realized that we were in the middle of a culinary catastrophe.
We have some amazing restaurants in Northwest Arkansas, especially Tex-Mex ones.
Our closest go-to Tex-Mex place, Acapulco, is still closed due to a kitchen fire in January. They claim they’ll re-open in July, although I don’t believe it. Most of the great staff they had have found positions at other restaurants. One of our favorite people surprised us at Las Palmas in Springdale. The other similar eatery on this side of town has never managed much success. (Which basically applies to any restaurant on the east side of Springdale.) I’m convinced that Americans mistakenly believe that the other Tex-Mex place is taqueria-style. It doesn’t help that it’s in a shopping center that seems like the shooting stage for season one of the Walking Dead. By the way, Playa Azul has a buffet some days. It’s great, especially since it’s impossible to find a Tex-Mex buffet anywhere.
The shining grace was an effort by one of our favorite waitresses – one not assigned to our table or area of the restaurant. We tried to reward her with a tip before we left. She noticed that my 4-lb. order of pico de gallo had been left negligently on the serving shelf. Evidently, I’m the only one who orders massive quantities of this delicious menu item. She came back later to hesitantly ask, “Has someone taken your order?” I think her first clue was that we had read the entire first book of the Harry Potter series since we entered. Our assigned waitress seemed like someone had swapped her favorite beverage with a chilled cup of straight white vinegar.
She might have been Amish, as her shunning ability was expert level.
It seems like we were unwitting participants in a customer dissatisfaction experiment. We felt terrible about the experience. The manager was simply speechless at how badly things had gone and struggled to explain it. He was relieved when I told him, “No harm, no foul,” even as I complimented the waitress who wasn’t assigned to our table. We left and were rewarded with a torrential downpour. Our spirits were so hammered that we all drove to Burger King. As you probably know, its new motto is, “Where Dreams Go To Die.”
Saturday, Dawn and I went to another Tex-Mex restaurant. We walked out after 15 minutes. On the way over, we discussed the consequences of not following our instincts. The person seating walk-ins could not have been more reluctant, with the exception of the admiration and attention she was giving her personal cellphone. The matriarch of the family by the door was throwing eye darts as she uneasily shifted back and forth, waiting, while attempting to corral two young boys. We had the misfortune of being seated in the far back corner. The matriarch and her family received great attention. I could tell that woman simply wouldn’t tolerate shenanigans or inattention. It’s difficult for me to be pushy, though. The manager was so engrossed in something unrelated to work that I couldn’t even let him know that we were leaving.
I’ve been known to get up, go outside, and then go back inside sometimes as if I hadn’t just walked out. Usually, this either makes people confused or laugh. We left. I’m glad we did because our final choice was a delight.
We ended up at another restaurant and were delighted. The food and service were impeccable. We joked with all the staff. I drew pictures on my index cards as we chatted with everyone, even as watched a table of gringos make their faces numb with way too much alcohol. (The one bad moment was when one of the gringos was a little violent with a precious curly-headed little girl. He doesn’t know how close he came to being force-fed a plate.) It was strange to have such a great eating experience after two terrible ones.
As I always do, I ensured that karma was paid forward by tipping the waitress 100%. She was delighted. So was I. Belly full, and smiles for all.
One consequence of a bad dining experience is that I always find a way to pay it forward to the next great person we encounter.
P.S. I didn’t even order pico de gallo at this restaurant, as I didn’t want to tempt fate.
Gringo needed a taco.