Subway

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I love Subway. More accurately, I have a love/hate relationship with the eatery. For every great experience or store (such as is usually the case in Eureka Springs), I have a terrible one. Despite it seeming like an exaggeration, I’ve eaten at Subway somewhere around 500 times in my life.

It’s no secret that prices have been inching up in the last few years, mainly after they got rid of $5 footlong promotion. The company has closed a huge number of stores since 2015. Many factors are contributing to its demise, ones not tied to cost. The margins are low, so franchises tend to short-change their employees, both in wages and training. Most keep labor painfully short. We’ve noticed.

Visit any local Subway location and you’ll note a revolving door of faces.

Recently, I noted that some Subways had added a “Tip” selection to their payment kiosks. I have mixed feelings about this.

If Subway were new and tips were on the payment options, I might not stop to consider it carefully. Because I’ve eaten at Subways since they first opened in NWA, it is problematic for it to be an option suddenly. Especially so since I’m standing face-to-face with the employee as I opt-in or out. The sandwich artists are not providing any new value; in fact, I’d say in general that I have to be more careful and repetitive than ever to get my favorite sandwich done the way I like.

That’s not the employee’s fault – that responsibility falls directly on management and the owners.

Whether places like Subway should tip or not is a separate conversation. I’ll agree that’s it not a simple issue.

Most of the time, I get a vegetable sandwich with lettuce, double tomatoes, and Subway spice. That’s it. It is easy to make and cost-effective for the eatery, too.

Generalizing a bit, I’d say that the labor margins have also resulted in less clean stores, longer waits, and dirtier bathrooms. (And a sometimes a comical shortage of napkins.)

Given the uptick in prices, most people realize that they can easily eat a full dine-in meal at another restaurant for about the same price as Subway charges for a combo sandwich meal. In places with many restaurant choices, Subway can’t compete on location, selection, or cost. That didn’t use to be the case.

As an otherwise good tipper, I can see that adding a tip option to the payment isn’t going to go over well for the average Subway customer. I’ve asked several people about it. Most feel a twinge because while they wish to tip when it’s appropriate, they also feel trapped by management’s choice to underwrite the same wages with an upcharge disguised as a tip.

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