As part of my after-care, a Blue Cross case manager called me yesterday. We talked for an hour. You’re going to think I’m kidding, but it was like talking to a Grandmother and friend I never knew I had. She was engaging, personal, and we talked about a lot of things other than my health. I hope she’s rewarded for this kind of outreach. I would not have imagined that someone from such a large bureaucracy could be so personal. Because she’s a nurse, was on a ventilator in the hospital due to covid, and knows the medical system as well as anyone could, she also allowed me to openly discuss the mess we face when our health falters. She should be the face and soul of Blue Cross. As much fun as I have poking at organizations, she deserves recognition.